Cancellation and Refund Policy

Cancelling a booking

Cancellation requests must be made in writing to our team. The date we receive your written request is used to calculate any charges.

Cancellation charges

Charges depend on the hotels, airlines and suppliers included in your booking and on how close to departure you cancel. The charges that apply to your trip are listed in your proposal and booking confirmation.

Non-refundable components

Some fares, hotel rates and visa fees are non-refundable once paid. These are identified in your booking documents wherever possible.

Refunds

Eligible refunds are made to the original payment method after deducting applicable supplier charges, once the funds are returned to us by the suppliers.

Changes by us or our suppliers

If a significant part of your booking changes or is cancelled by a supplier, we will offer suitable alternatives or a refund of the affected amount in line with the supplier terms.

Travel insurance

We strongly recommend travel insurance that covers cancellation, so you are protected if you need to cancel unexpectedly.